Terms & Conditions:
Delivery: Orders are delivered via email unless otherwise noted by the client. Standard format for all orders is an .xls or .csv. The typical turn around on orders is 24 business hours from the time all compliance & payment is received. Idea Engine Marketing (IEM) will make every effort to meet scheduled delivery dates but makes no guarantee and accepts no liability for failure to meet said dates.
Credits and Refunds: IEM does not issue refunds on completed orders but instead will issue replacement leads/data and/or credits at the discretion of the Company Management. IEM agrees to replace phone leads with disconnect ratios in excess of 20% and returned mail in excess of 10%. In the event that this occurs, please email documented proof to firstname.lastname@example.org within 21 days of the delivery date.
Documented Proof: Proof can be a dialer report or any document that has detailed notes on each record contacted. All reports must be independently verifiable to be considered for replacements leads. Mailing returns can be provided by the post office or mail house that conducted the campaign.
Arbitration: Purchaser agrees to third party mediation to resolve all issues. Judgment in these matters is binding and IEM and Purchaser agree to abide by the third party arbitrators ruling. Arbitrator must be agreed to by both Purchaser and IEM.
Altering Orders: Any alterations to orders must be in printed type. Hand written changes must be reincorporated into a new signed invoice.
Charge Backs: While we do not guarantee the results of our products, we try hard to address anyone that is unsatisfied. Due to the perishable nature of our products and services, all sales are bound to the stated terms and conditions. Purchaser will at no time dispute or chargeback any charges for products and services performed as stated in their invoice.
Compliance: Purchaser agrees to furnish all necessary compliance to complete the transaction. In the case that the purchaser submits false compliance, IEM is not responsible for liabilities or damages.
Cancellations: Cancellations can only occur on lead products where there is more than one delivery (i.e. trigger and other multi-lead products). Cancellations require 48 hour notice. Refunds are subject to a fee assessed by management associated with the cost of the forfeited data. We ask that you read our terms and conditions before each order is submitted.
Payment Method and Processing Fee: All orders are subject to a $35.00 processing fee. Returned checks are subject to a $50 returned check fee.
IEM reserves the right to change the terms and conditions at any time and without notice. Thank you.